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sysarcher 2019-10-17T06:27:07.023300Z

@tradehub88 maybe it's your client?? try an incognito/private window... I think I once had this on my phone app. The desktop app showed everything as read but the phone app still had an unread message in the ether somewhere

2019-10-17T10:16:18.025800Z

Support was able to do a 'mark everything as read for your user' that cleared the past '1 new reply' where Shift+Esc wasn't doing it. Thanks!